Refund policy

RETURN & REFUND POLICY

ALL SALES FINAL

Because FORME IV products are made to order, all sales are final. We do not accept returns or exchanges and do not issue refunds to the original payment method, except where required by applicable law.

STORE CREDIT REQUESTS

You may request store credit within 7 days of delivery by emailing helloformeiv@gmail.com. Requests are reviewed individually, and approval is not guaranteed.

To be considered, apparel must be unworn, unused, unwashed, unaltered, free of odors or marks, and returned with its original tags and packaging. Include your order number, the reason for your request, and clear photos of the item.

Do not return an item without written approval. If approved, return instructions will be provided by email. Customers are responsible for approved return-shipping costs. Original shipping charges, customs duties, taxes, and return-shipping costs are not included in store credit. Store credit is issued after the item is received and inspected.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, email helloformeiv@gmail.com within 7 days of delivery. Include your order number, a description of the issue, and clear photos.

Once reviewed, we will work with you on an appropriate resolution, which may include a replacement or store credit, subject to applicable law.

ITEMS NOT ELIGIBLE FOR STORE CREDIT

• Requests submitted more than 7 days after delivery
• Items returned without prior written approval
• Items showing signs of wear, washing, alteration, misuse, odors, stains, or damage after delivery
• Items without their original tags or packaging
• Opened or used tea, incense, wellness, or personal-care products
• Sale or clearance items
• Gift cards

ORDER CANCELLATIONS

Production may begin shortly after an order is placed, so cancellations are not guaranteed. Contact helloformeiv@gmail.com immediately if you need to request a cancellation. We will do our best to accommodate the request before production begins.

MANDATORY CONSUMER RIGHTS

Nothing in this policy limits any rights or remedies that cannot legally be excluded under the laws that apply to your purchase.

QUESTIONS

Email helloformeiv@gmail.com for assistance with an order or store-credit request.